Our Data Protection Principles

Superglow adheres to the following principles under the PDPO:

• Consent — We collect and use personal data only with your knowledge and consent, except where permitted by law.
• Purpose Limitation — Data is collected only for specific, legitimate purposes disclosed at the time of collection.
• Accuracy — We make reasonable efforts to ensure your data is accurate and complete.
• Protection — Reasonable security safeguards are applied to protect your data.
• Retention Limitation — Data is retained only as long as necessary to fulfil the stated purposes or as required by law.
• Access and Correction — You have the right to access your personal data and request corrections.

1. Information We Collect

When you use the contact form on this website, we collect:

• Full name
• Email address
• Phone number (optional)
• Service interest and message content you voluntarily provide

We also collect standard device and usage information (device type, browser, IP address) for website security and analytics purposes.

2. How We Use Your Information

• To respond to your enquiry or service request
• To provide you with information about our services
• To send marketing communications about offers and services, where you have given consent
• To comply with applicable laws and lawful requests from authorities

3. How We Share Your Information

We do not sell or rent your personal data. We may share information only in the following circumstances:

• Email Delivery: Your contact form submission is processed by EmailJS, a third-party email delivery service, solely to transmit your message to us. EmailJS is bound by confidentiality obligations.
• Legal Obligations: Disclosure required to protect rights, property, or safety, or as required by law.
• Business Transfers: In the event of a merger or acquisition, subject to the same privacy protections.

4. Data Retention

Contact form enquiries are retained for up to 3 years from the date of submission for service and dispute resolution purposes, after which they are deleted or anonymised.

5. Your Rights Under the PDPO

You have the right to:

• Access — Request a copy of your personal data held by us
• Correction — Request correction of inaccurate or incomplete data
• Withdrawal of Consent — Withdraw consent for marketing communications at any time
• Erasure — Request deletion of your personal data, subject to legal retention requirements
• Complaints — Lodge a complaint with AITI (the Authority for Info-communications Technology Industry of Brunei Darussalam)

6. Security

We adopt reasonable technical measures to protect your data, including encryption of data in transit using HTTPS/TLS. No electronic transmission is entirely secure; while we strive to protect your data, absolute security cannot be guaranteed.

7. Cookies

This website does not use advertising cookies or cross-site tracking. Standard browser session data may be used for website functionality and security only.

8. Regulatory Authority

The supervisory authority for the PDPO in Brunei Darussalam is the Authority for Info-communications Technology Industry (AITI) — www.aiti.gov.bn. You have the right to lodge a complaint with AITI if you believe your data protection rights have been violated.

9. Changes to this Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page. Continued use of the website after updates constitutes acceptance of the revised Policy.

1. Use of this Website

• This website is intended for individuals aged 18 and above.
• You agree to use this website in accordance with the laws and regulations of Brunei Darussalam.
• You must not misuse this website for unlawful, fraudulent, or unauthorized purposes, including attempts to hack, scrape data, or transmit harmful code.
• This website is informational in nature. Service bookings are facilitated through the Superglow App or directly at our outlets.

2. Contact Form

By submitting the contact form on this website, you consent to us collecting and using the information you provide to respond to your enquiry. You agree not to submit false, misleading, or harmful content through the form. We reserve the right to disregard or report abusive submissions.

3. Services

Information about our services, pricing, and availability on this website is for general guidance only and is subject to change without notice. Actual pricing varies by branch, vehicle size, and service type and is confirmed at the time of booking.

Superglow reserves the right to refuse service at its discretion.

4. Intellectual Property

All trademarks, logos, images, videos, text, and other content on this website are the property of Superglow Autocare. No reproduction, distribution, or commercial use is permitted without prior written authorization from Superglow.

5. Disclaimer of Warranties

This website is provided "as is" without warranties of any kind, express or implied. Superglow does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Before/after imagery on this website is representative of typical results and may not reflect every individual outcome.

6. Limitation of Liability

Superglow shall not be liable for any indirect, incidental, or consequential losses arising from your use of, or inability to use, this website. In any case, Superglow's total liability shall not exceed the amount paid for the specific service concerned.

7. Third-Party Links

This website may contain links to third-party websites. Superglow is not responsible for the content, privacy practices, or terms of any third-party sites. Visiting such links is at your own risk.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Governing Law

These Terms are governed by the laws of Brunei Darussalam. Any disputes shall be subject to the exclusive jurisdiction of the courts of Brunei Darussalam.

10. Updates to These Terms

Superglow may update these Terms periodically. The updated version will be posted on this page with a revised date. Continued use of the website after updates constitutes acceptance of the revised Terms.